Payments:ALL PAYMENTS, DEPOSITS & OTHER MONETARY SUMS ARE QUOTED PER PERSON IN ALL STATEMENTS THAT FOLLOW. We require a payment of 20% of the cost of per deluxe cabin for the Palace on Wheels as an initial deposit. For online reservations the initial deposit can be made by credit card only and will incur an additional charge for credit card fees as the train operator only accepts cash payments from us. If you would rather use another form of payment for the initial deposit, please call us. For people booking the train as well as a ground tour this initial deposit will be higher. If you would rather use another form of payment for the initial deposit, please call us or submit the inquiry form on the relevant tour page. For people booking the train as well as a ground tour this initial deposit will be higher.
All the train operator’s prices and our prices are quoted as cash discount prices based on payments made by check or bank transfer. The initial deposit is accepted by credit card at the cash discount pricing. If a guest chooses to use a credit card or paypal for any subsequent payments after the initial deposit, the cash discount will not apply and your pricing will be higher. We accept bank transfers and personal/bank checks. Domestic Air Travel supplements for travel within India (& other countries on your tour) are usually due within two to four weeks of the initial deposit. Most international flight reservations can be done by credit card without a surcharge.
20% of the cost of your ticket value is required at the time of confirming the booking. The other 80% of the ticket value is due 40 days prior to the start of your tour. Reservations made with less than 40 days remaining will require immediate payment of all dues.
A 10% surcharge is applicable during Christmas and New Year’s Eve on the train costs and this raises the initial deposit.
Prices: All rates quoted are per person, and in US dollars. All prices, except for when a deposit has been accepted by Easy Tours Of India, Inc., on a C.O.A.P. submitted to the guest, are subject to change at any time at the sole discretion of Easy Tours Of India, Inc.
Non-Refundable charges: 5% of the gross ticket value plus $150.00 per person of this amount goes to pay our initial costs, such as mailing costs, costs associated with making your initial reservation, and associated administrative costs.
Cancellations are processed as detailed below. If Easy Tours of India, Inc. does not receive, or is unable to process any of your payments within as per the schedule outlined above, we will cancel your reservation and process a refund of your total payments, after adjusting for the agreed upon Cancellation Costs. We use secure servers to process your electronic payments.
Cancellations - A request for cancellation will only be considered valid if it is processed by either of the following two means-
(a) Received by our web site (easytoursofindia.com), submitted on the appropriate form (link provided as part of the C.O.A.P. at the time of initial confirmation of your order).
(b) by registered mail or delivery service (with proof of in-person delivery) at our US mailing address - Easy Tours of India, Inc., 12,885 Research Blvd, #208, Austin, TX 78750.
Within 2 business days of receiving your request for cancellation request, Easy Tours will send you a link to your Cancellation Agreement which details the exact amount refundable to you, if any, as per your original contract (COAP). Once we receive your acceptance of this agreement, Easy Tours will process your refund promptly as described in the Refund section below.
For international travel, if you asked Easy Tours of India, Inc. to refer you to a travel agency/airline & dealt directly with them, we cannot refund any charges you paid for the airline tickets or any other fees tendered to them. Our function was solely to offer you options in this case and all transactions and liabilities exist solely between you and the issuer of the tickets.
For international travel payments made to Easy Tours of India, Inc. (please bear in mind that discounted airfares to & from India are often not cancelable), If you purchased your international tickets directly from Easy Tours of India, Inc. and paid Easy Tours of India, Inc. for your tickets, change & cancellation costs are disclosed to you upfront and will apply as disclosed.
For tour charge payments made to Easy Tours of India, Inc., and only for those payments, the following cancellation terms and charges apply:
(a) Cancellations received by us at least seventy days before your tour originates, are charged 5% of the gross total ticket value plus $150 per person cancellation fee, plus 25% of the value of your additional land tour, if any.
(b) Cancellations received by us between sixty nine days and forty days remaining till your visit begins are charged the 20% of the gross total ticket value plus $150 per person cancellation fee, plus 50% of the value of your additional land tour, if any.
(c) If less than forty days remain, a cancellation is considered a "no show"* and will not get a refund from the train operator. There is also a 100% cancellation charge for the land tour except at the sole discretion of Easy Tours of India, Inc.
Domestic airfare purchased by Easy Tours as part of your tour with us will be subject to the following Cancellation & Change terms: Prior to 7 Business Days before the beginning of your tour you will incur charges as levied by the airline + a $10 Service Fee per segment. We do not quote, or book, unrestricted (Full) Fares because they are very high. WE also usually don’t quote non-refundable fares although they can be a little lower. We usually quote and book Smart Fares which have cancellation costs of about $25 per segment.
If less than 7 Business Days remain till the beginning of your tour all domestic fares are non-refundable & cannot be changed.
Changes - Changes to your tour package after your acceptance of the "Confirmation of Availability Package" are done at the sole discretion of Easy Tours of India, Inc.. You can request them by mail or by accessing our Alter Plans Form. If we are unable to make your desired changes, we'll offer you the option for a refund as defined in our "Cancellation" section.
There is a minimum charge of $100 per change to your itinerary, if we are willing and able to make the change. This amount can and will be higher depending on the complexity of your request and the amount of effort required by Easy Tours of India, Inc. staff. This charge does not include the costs of the change itself.
For the land portion of your tour, very infrequently, small changes may be made to your travel arrangements which we reserve the right to do so at any time, and we will advise you at the earliest possible date. These changes may be the result of Force Majeure or other similar reasons that are beyond our control, such as weather conditions, strikes or riots, overbookings or closure of a hotel, decisions taken by Tourist Organizations and/or State Governments, etc. This may result in an alteration of the itinerary, omission of a destination, or changing the time spent in a particular destination. If it is possible we will provide you with alternative arrangements, and if not, give you a refund as per our policies defined in the "refund section".
For the Train Portion of your Tour - Itinerary and the venue/timing can be changed without any prior notice by the train management /operator. Any departure on any train can be cancelled by the train management / operator, in which case a full refund will be issued for the cost of only the train journey.
Easy Tours of India, Inc. is not responsible for losses (in any sense of the term) resulting from airline or train delays or cancellations, whether domestic or international. Nor are we responsible for losses due to a guest's decision to change their itinerary, even if it is due to their inability to do so. Travel Insurance is offered to offset such situations. Although we will do our best to minimize additional guest expenses (and provide all extra services that are directly conducted by Easy Tours of India, Inc. staff at no charge) in such a situation, any additional costs (for hotels and alternate transportation) that are incurred due to such cancellation are solely the guest's responsibility. We recommend Travel Insurance as a means of covering such an instance.
Refunds: - All payments for transportation, or travel service, not provided to the passenger shall be promptly refunded, in accordance with the agreed-to terms and conditions, unless the passenger otherwise instructs the Easy Tours of India, Inc. in writing.
If you cancel your tour, or do not make payments as per the agreed upon schedule, Easy Tours of India, Inc. shall process your refund (after deducting the agreed upon cancellation costs) in less than thirty days from the earliest of the following dates:
(1) The scheduled date of departure.
(2) The day the passenger requests a refund.
(3) The day of cancellation by Easy Tours of India, Inc..
In the unlikely event that we are unable to provide the tour package, we will process the refund of all your payments within three days from the day that we become aware of this inability.